FREQUENTLY ASKED QUESTIONS
FAQs
Got Questions? We Got Answers.
General Questions
BASED is built on one principle: what you put on your hair, skin, and body matters.
No cheap, harsh chemicals. No endocrine disruptors. No fillers. Just clean, high-performance formulas that actually perform, so you can both look and feel your best.
This isn't wellness marketing. This is men's care done right — real ingredients, real results, zero shortcuts.
Our formulas are built with premium, naturally-derived ingredients — and not in a fake, greenwashed way.
Depending on what the product is meant for, we've carefully engineered the formulas to deliver results you can see and feel, and that don't come at the cost of your health.
Our blacklist of ingredients we never use is long, and on all our products you can see which are relevant to that particular one. A few amongst a very long list are parabens, sulfates, silicones, and phthalates.
The bottom line is if it doesn't serve you, it doesn't go in.
Because most men don't realize what they're putting on their skin daily.
Drugstore products are loaded with synthetic preservatives, hormone disruptors, and cheap fragrances — ingredients you'd never use if you knew
what they did.
We only use premium non-toxic ingredients — no filler, no shortcuts, no hidden compromises.
Because we're not selling cheap lather and fragrance.
We use ingredients that support your skin, body, and hair routine — things like omega-rich oils, botanicals, and barrier-supporting cleansers that cost more but perform better.
This is premium personal care with zero compromise.
Guys who want to look good, feel good, and smell good — without compromising their health.
Athletes, models, students, fathers — if you care about what you put on your body, BASED is for you.
Whether you're looking to upgrade your personal care, stop using trash, or just feel cleaner and sharper — we got you.
Absolutely not.
We invest heavily in formulating everything from scratch with health, safety, and performance in mind.
If it doesn't meet our internal standards — it doesn't ship. Period.
Because we're grounded in truth and health — not trends.
BASED means no compromise. No fake marketing. No harmful ingredients.
We build products for how men actually live, sweat, shower, and grow — and we do it clean.
Health-first means being on your side if something doesn't work.
That's why we have the BASED GUARANTEE — a 60-day money-back guarantee.
No awkward returns. No guilt trips. If it's not right for you, we'll refund you.
Start with your scalp and skin — that's your foundation.
The Shampoo & Conditioner bundle is a best-seller for a reason. Or grab our Daily Skincare Duo if you want a complete face care routine from day one.
Start anywhere, there's no wrong door into a better version of yourself.
Shipping Questions
We aim to process and ship most orders within 1 business day.
🇺🇸 United States (Priority)
1-2 working days
🇺🇸 United States
2-5 working days
🇪🇺 Europe
10-20 working days
🇨🇦 Canada
5-14 working days
🇦🇺 Australia
5-10 working days
🇬🇧 UK
5-14 working days
Things usually run smooth — but occasionally, carriers make mistakes.
If it’s been more than 5 business days (or 2 for express) and your order hasn’t moved, shoot us a message at
We’ll track it down or send you a replacement.
Yes. Shipping is free on all U.S. orders $30+.
Below that, we charge a small fee of $4-6.
All orders ship from our U.S. warehouse in Southern California for fast, secure, and reliable delivery.
We do ship internationally to most countries! And international shipping is FREE if your order is over $100.
Enter your address at checkout to see if we deliver to you!
Absolutely. As soon as your order ships, we’ll send you a tracking link via email or SMS.
Carriers sometimes mark packages delivered a little early.
Give it 24 hours — then if it’s still missing, email us. We’ve got your back.
We’ll make it right. If anything shows up broken, delayed, or gone missing, email support@basedbodyworks.com and we’ll handle it.
Yes. Choose "Priority" at checkout if you need it faster.
Returns Questions
Our policy is simple. You’ve got 60 days from the day your order is delivered to request a refund — used or unused.
If you’re not happy, email us at support@basedbodyworks.com and we’ll take care of it. No need to ship anything back unless we ask for it. Satisfaction guaranteed.
Not always. In most cases, you don’t need to return the product — we’re not wasting your time or making you stand in line at UPS. Just email us and we’ll handle it.
That’s exactly why we have the BASED GUARANTEE. If it didn’t work for you, that’s on us — not you. Email us within 60 days and we’ll sort it out. Full stop.
Email support@basedbodyworks.com with your order number and what went wrong.
We respond fast — and we’ll get it sorted.
Once approved, your refund hits your original payment method within 5–7 business days.
We’ll make it right — every time.
Send us a photo and your order number. We’ll replace it immediately, no return needed.
We don’t do direct swaps, but you can get a refund and reorder whatever you want.
Or hit us up and we’ll help you pick a better fit — especially if it’s your first time.
We’re flexible. If there’s a real issue and you’re close to the window, email us. We treat our customers like people, not policies.
If we messed up — wrong item, damaged product, etc. — yes.
If it’s just a regular refund, shipping isn’t included.
Any questions unanswered? Reach out below.
