FREQUENTLY ASKED QUESTIONS
FAQs
Got Questions? We Got Answers.
General Questions
Most brands cut corners — we cut toxins. BASED is built on one principle: your health comes first.
No endocrine disruptors. No synthetic dyes. No cheap fillers. Just clean, high-performance formulas made to actually perform — without wrecking your skin, scalp, or hormones.
This isn’t wellness marketing. This is health-first men’s care, backed by real ingredients that respect your body and your time.
Our formulas are composed of all naturally-derived ingredients — and not in a fake, greenwashed way.
We use real ingredients, backed by science and designed to protect your skin barrier, nourish your scalp, and support without compromise.
No parabens. No phthalates. No hidden tradeoffs. If it doesn’t serve your health, it doesn’t go in.
Because most men don’t realize what they’re putting on their skin daily.
Drugstore products are loaded with synthetic preservatives, hormone disruptors, and cheap fragrances
that can wreck your skin barrier and even mess with your endocrine system over time.
Being “natural” isn’t about good vibes — it’s about protecting your health.
We use naturally-derived ingredients with clinical backing — no junk, no filler, no silent damage.
Because we’re not selling cheap lather and fragrance.
We use ingredients that support your long-term skin, body, and hair health — things like omega-rich oils, anti-inflammatory botanicals, and barrier-safe cleansers that cost more but perform better.
This is premium, preventative care — not a temporary fix that leaves your body worse off.
Guys who want to look good, feel good, and smell good without compromising their health.
Athletes, models, students, fathers — if you care about what you put on your body, BASED is for you.
Whether you’re trying to fix your scalp, stop using trash, or just feel cleaner and sharper — we got you.
Absolutely not.
We spend millions of dollars a year formulating everything from scratch with health, safety, and performance in mind.
If it doesn’t meet our internal standards — it doesn’t ship. Period.
Because we’re grounded in truth and health — not trends.
BASED means no compromise. No fake marketing. No unnecessary toxins.
We build products for how men actually live, sweat, shower, and grow — and we do it clean.
Health-first means being on your side if something doesn’t work.
That’s why we have the BASED GUARANTEE — a 60-day money-back guarantee.
No awkward returns. No guilt trips. If it’s not right for your body, we’ll refund you.
Start with your scalp and skin — that’s your foundation.
The Shampoo & Conditioner bundle is a best-seller for a reason. Or grab our natural deodorant if you want to stop rolling aluminum and artificial fragrance into your pits every day.
Every product is a step toward better health.
Shipping Questions
We aim to process and ship most orders within 1 business day.
🇺🇸 United States (Priority)
1-2 working days
🇺🇸 United States
2-5 working days
🇪🇺 Europe
10-20 working days
🇨🇦 Canada
5-14 working days
🇦🇺 Australia
5-10 working days
🇬🇧 UK
5-14 working days
Things usually run smooth — but occasionally, carriers make mistakes.
If it’s been more than 5 business days (or 2 for express) and your order hasn’t moved, shoot us a message at
We’ll track it down or send you a replacement.
Yes. Shipping is free on all U.S. orders $30+.
Below that, we charge a small fee of $4-6.
All orders ship from our U.S. warehouse in Southern California for fast, secure, and reliable delivery.
We do ship internationally to most countries! And international shipping is FREE if your order is over $100.
Enter your address at checkout to see if we deliver to you!
Absolutely. As soon as your order ships, we’ll send you a tracking link via email or SMS.
Carriers sometimes mark packages delivered a little early.
Give it 24 hours — then if it’s still missing, email us. We’ve got your back.
We’ll make it right. If anything shows up broken, delayed, or gone missing, email support@basedbodyworks.com and we’ll handle it.
Yes. Choose "Priority" at checkout if you need it faster.
Returns Questions
Our policy is simple. You’ve got 60 days from the day your order is delivered to request a refund — used or unused.
If you’re not happy, email us at support@basedbodyworks.com and we’ll take care of it. No need to ship anything back unless we ask for it. Satisfaction guaranteed.
Not always. In most cases, you don’t need to return the product — we’re not wasting your time or making you stand in line at UPS. Just email us and we’ll handle it.
That’s exactly why we have the BASED GUARANTEE. If it didn’t work for you, that’s on us — not you. Email us within 60 days and we’ll sort it out. Full stop.
Email support@basedbodyworks.com with your order number and what went wrong.
We respond fast — and we’ll get it sorted.
Once approved, your refund hits your original payment method within 5–7 business days.
We’ll make it right — every time.
Send us a photo and your order number. We’ll replace it immediately, no return needed.
We don’t do direct swaps, but you can get a refund and reorder whatever you want.
Or hit us up and we’ll help you pick a better fit — especially if it’s your first time.
We’re flexible. If there’s a real issue and you’re close to the window, email us. We treat our customers like people, not policies.
If we messed up — wrong item, damaged product, etc. — yes.
If it’s just a regular refund, shipping isn’t included.
Any questions unanswered? Reach out below.
